PERSONAL DATA AND COOKIE MANAGEMENT POLICY

The company WALIBUY is committed to protecting the personal data of its customers and ensuring  the best level of security.

In order to deliver its service, WALIBUY collects personal data from visitors from its WALIBUY website as well as from customers in its showroom.

WALIBUY, as data controller, is committed to respecting the provisions of the (EU) regulation n°2016/679 of 27 April 2016 relating to the protection of personal data (GDPR) and of the law n°78-17 of 6 January 1978.

CONTENTS

1.DATA PROCESSOR IDENTIT 

2.PURPOSES OF DATA COLLECTION AND LEGAL BASE 

3.DATA CATEGORIES COLLECTED

4. PEOPLE’S DATA RIGHTS

5.TO WHOM IS THE DATA TRANSMITTED 

6.IS THE DATA SENT OUTSIDE THE EU?

7.ARE DATA BELONGING TO MINORS (UNDER 16 YEARS OLD) COLLECTED?

8.HOW LONG IS DATA KEPT 

9.MARKETING REGULATION 

10.COOKIES, TAGS AND TRACKERS

11. CONTACT DPO

1. DATA PROCESSOR IDENTITY

The company that collects personal data and carries out data processing for sweeek is:

WALIBUY, Société par Actions Simplifié with a capital of €608,520, registered with the Lille Métropole Trade and Companies Register under number 518 047 014, whose registered office is located at 270 avenue de l'Espace, 59118 Wambrechies.

2. PURPOSES OF DATA COLLECTION AND LEGAL BASES

WALIBUY is only authorised to use the personal data of its customers if it has a valid legal basis. 

WALIBUY must ensure that it has one or more of the following legal bases:

• The execution of a contract (e.g. to process and send an order or to open and manage a WALIBUY account)

• The execution of a legal obligation (e.g. to keep invoices)

• When it is in the legitimate interest of WALIBUY

• When the Customer has given their consent to the data collection

Examples of legitimate interests mentioned in the GDPR include fraud prevention and direct marketing.

WALIBUY is required to collect and process its customers personal data in order to carry out the following actions:

3. DATA CATEGORIES COLLECTED

To fulfil the previously identified purposes, WALIBUY collects the following categories of personal data:

• Identification data: title*, surname*, first name*.

• Contact details: postal address; email address*; telephone number*.

• Date of birth

• Site navigation data

Only data marked with an * are required to place an order.

4. PEOPLE’S DATA RIGHTS

1. What rights can be exercised?

Under Articles 15 to 22 of Regulation 2016/679, 27 April 2016, any individual whose data have been collected may exercise the following rights:

• The right of access

• The right of amendment

• The right to object to the processing of one's data and the right to have one's data deleted

• The right to oppose profiling

• The right to limit processing

• The right to transfer one's data

The Customer may also provide direction regarding the storage, deletion and communication of their personal data after their death in accordance with article 40-1 of law 78-17 of 6 January 1978. These guidelines may be general or specific.

Finally, the Customer has the option of withdrawing their consent at any time.

2. How can I exercise this right?

These rights can be exercised with the company WALIBUY in the following manner:

• By electronic means, at the following address: [email protected]

The request must indicate the surname, first name, email, and if possible the customer reference number.

After verification of your identity, WALIBUY will send a reply within 1 month after exercising these rights. In certain cases, dependent on the complexity of the request or the number of requests, this deadline can be extended by 2 months.

In certain cases, these rights may be subject to exceptions (in accordance with regulations).

In the event of no reply or an unsatisfactory reply, the data subject has the right to refer the matter to the Data Protection supervisory authority.

5. TO WHOM IS THE DATA TRANSMITTED?

Your data are transmitted to partners of WALIBUY who can process the data on their behalf (they are recipients) or only on behalf and according to the instructions of WALIBUY (they are subcontractors).

The recipients of the data are:

• Payment institutions (banks)

• Legally empowered state authorities

• Judicial authorities within the framework of their jurisdictional powers

WALIBUY also uses subcontractors for the following operations:

• Secure payment on the site

• Data hosting

• Shipping of your orders and parcels with carriers

• Carrying out technical maintenance and development operations for the website, internal applications and the WALIBUY information system

• Sending marketing emails

• Customer service management

6. IS THE DATA SENT OUTSIDE THE EU?

For certain operations, personal data may be transmitted to companies located in countries outside the European Union. Prior to the transfer outside the European Union, and in accordance with the regulations in force, WALIBUY ensures the security of these data transfers.

7. ARE DATA BELONGING TO MINORS (UNDER 16 YEARS OLD) COLLECTED?

It is necessary to be 18 years old to create an account on the WALIBUY website and make a purchase.

As WALIBUY does not collect data on minors under 16 years old, any Internet user under 16 years old must not create an account

8. HOW LONG IS DATA KEPT?

WALIBUY has determined precise rules concerning how long personal Customer data are kept. As a matter of principle, unless there is a legal obligation to the contrary, the data are kept for the time needed to achieve the purposes for which they were collected.

The retention periods are as follows:

• The data of prospects (people who have never purchased) are kept for 3 years after the last contact from the prospect

• Customer data are kept for 3 years after the last purchase

• Cookies for audience measurement, targeted advertising and sharing on social networks are stored on the customer's device for a period of 13 months

• Purchase invoices are kept for 10 years

• The recording of customer service telephone conversations is limited to 30 days

• Data concerning cookies and tags are kept for 13 months

9. MARKETING REGULATIONS

WALIBUY uses customer contact details to send them targeted advertising, notably by email, post, SMS.

WALIBUY complies with the rules laid down by the directive 2002/58/CE of July 12, 2002 which requires the prior express consent of the customer to send commercial marketing via electronic means (e-mail or SMS).

WALIBUY will not send customers personalised marketing communications by email or SMS if they have not given their consent.

There is an exception when the Customer, without having given their prior consent, can be addressed if they are already a customer of the company WALIBUY and the purpose of the communication is to offer similar products or services.

In any case, the customer has the possibility to oppose the reception of these communications by:

• Clicking on the unsubscribe link provided in each email

• Sending an SMS “stop” to the number indicated in the SMS

• By contacting Customer Service

10.  COOKIES, TAGS AND TRACKERS

1. WHAT IS A COOKIE ?

Cookies are small, often encrypted text files that are stored in your computer's browser or on your mobile device when you visit certain websites.

They are intended to collect anonymous information about how users navigate the website.

Cookies are also used to find out how many and/or how often visitors are present on the site, in particular to ensure that the site functions efficiently.

The data obtained relates solely to the number of pages visited, the city of IP registration, the frequency and recurrence of visit(s), the duration of the visit(s), the browser, operator or type of device from which the visit is made. Under no circumstances will data such as the user’s first name or surname, or the postal address from which the connection is made, be obtained.

2. WHAT ARE COOKIES USED FOR?

Depending on your choices (which are modifiable at any time), the cookies we issue enable us to read your connection information, offer you targeted advertising in accordance with your areas of interest and to compile visit statistics.

3. LENGTH OF TIME COOKIES ARE KEPT

Cookies are kept for a period of 13 months after they are registered in the user's device.

4. COOKIES USED

1. STRICTLY NECESSARY COOKIES

These are the cookies that are necessary for our website functionality. They enable you to use the main features of our site, such as browsing, creating a shopping basket, and storing your profile data. Accepting these cookies is a required condition of accessing our website. If you refuse them, we cannot ensure normal browsing on our site.

2. FUNCTIONAL COOKIES

• ANALYTICAL COOKIES

We use analytical cookies, which collect data about how our site is used. The aggregated and anonymous data from these cookies is only used to improve the performance of our website.

• ADVERTISING COOKIES

We use cookies to enable us to deliver relevant advertising offers and advertisements tailored to your interests, based on your browsing history.

Refusing these cookies will not prevent advertisements showing on our website. It will only result in displaying neutral advertisements that aren’t based on your browsing history.

• COOKIES FOR SHARING ON SOCIAL NETWORKS

These cookies allow you to identify yourself on the site with your social network identifiers (Facebook Connect etc.) and also allow us to display targeted advertising on social networks.

• CUSTOMER RELATIONSHIP COOKIES

These cookies facilitate the live chat service functionality.

5. YOUR CHOICE

1. Cookie agreement:

Storing cookies on a device is subject to the consent of the device’s user. 

You can express and modify your cookie preferences freely at any time with: 

• The site's cookie management module that can be found here

• The choices offered to you by your navigation software.

2. Cookie refusal:

You can delete or refuse to save all or some of the cookies we issue by changing your browser settings or by modifying the cookie management settings.

Each browser’s configuration for cookie management and customer choice is different. It is outlined in your browser’s help menu, which will allow you to find out how to change your cookie preferences.

For Chrome™: open the configuration menu, then select Settings; click on Advanced Settings, then Content Settings, then choose the desired options.

For Internet Explorer™: open the Tools menu, then select Internet Options; click on the Privacy tab and choose the desired levels.

For Firefox™: open the Tools menu, select Options; click on the Privacy tab and choose the desired options.

For Safari™: choose Safari > Preferences and then click on Security; click on Show Cookies and then choose the desired options.

For Opera™: open the Tools menu, then select Preferences; click on the Advanced tab, then under Cookies click on Manage Cookies; choose the desired options.

11. CONTACT DPO

Walibuy has appointed a Data Protection Officer. They can be contacted at the following address: [email protected].

At any time, after having exercised their rights with Walibuy, the Customer may file a complaint with the relevant supervisory authority in their country:

• In France: the CNIL: https://www.cnil.fr

• In Spain: the AEPD: https://www.aepd.es/es

• In Italy: GPDP: https://www.garanteprivacy.it/home_en

• In Belgium: ODA: https://dataprotectionauthority.be/citizen

• In the Netherlands: AP: https://www.autoriteitpersoonsgegevens.nl/nl

• In the United Kingdom: ICO: https://ico.org.uk

• In Portugal: CNPD: https://www.cnpd.pt/index.asp