If you return a product because it is faulty or not as expected, sweeek UK is under a legal duty to provide you with a product that is of satisfactory quality.
In addition to your legal rights, sweeek UK is proud to offer a 2-year warranty on all its products.
After purchasing one of our products, you need to activate your warranty by completing the warranty activation form by clicking here.
The validity of the guarantee is subject to sweeek UK confirmation that the product or part of a product is defective.
Replacements parts provided by sweeek UK under the guarantee do not extend its duration.
sweeek UK is not responsible for any repair or assembly services of replacement parts.
Our products comply with different norms and have security certificates:
Hot Tubs:
sweeek is proud to be an official distributor of MSpa hot tubs. Our MSpa products follow a specific warranty procedure provided by the manufacturer which differs slightly from the sweeek policy.
If you purchased your hot tub after 1st October 2021, MSpa’s warranty will cover electrical parts for 1 year and the lining for 6 months.
If that’s the case and you have any trouble with your hot tub you will need to contact our dedicated team of MSpa customer service experts via the following contact form: http://www.mspauk.co.uk/product-support/
For hot tub orders placed between 1st October 2020 and 2021, the warranty will cover electrical parts for 2 years and the lining for 6 months.
If you purchased your hot tub before October 2020, the warranty will cover electrical parts for 1 year and the lining for 6 months.
If you have any trouble with your hot tub please contact us via the following form: https://sweeeksupport.zendesk.com/hc/en-gb/requests/new
In order to process your claim, you’ll need to provide a brief description of the issue, a picture of the back of the remote control (showing the serial number and product model) and a picture of any error displayed on the remote control.
In the event of after-sales queries, all customers must complete the relevant form so that we have all the necessary information to resolve the issue swiftly.
MSpa FAQ:www.mspauk.co.uk/faq
OTHER CASES: