EN/GB
-
DE/DE
-
EN/GB
-
ES/ES
-
FR/BE
-
FR/FR
-
IT/IT
-
NL/BE
-
NL/NL
-
PL/PL
-
PT/PT
EN/GB
DE/DE
EN/GB
ES/ES
FR/BE
FR/FR
IT/IT
NL/BE
NL/NL
PL/PL
PT/PT
Delivery & Shipping
Find all our delivery solutions tailored to your needs: standard doorstep delivery or directly into the room of your choice.
.png){kind=small}
1. Your delivery region
Please note: we are currently unable to deliver to the Channel Islands, the Isle of Man, and the Republic of Ireland.
Large & oversized: By appointment only. Carrier will contact you to arrange a delivery date.
2. Our delivery methods in detail
Small parcel — no appointment needed — £9.99
Delivery Your DPD home delivery (United Kingdom)
Delivery days: Monday to Friday (sometimes Saturday depending on urban areas).
Multi-parcel (partial delivery): If your order contains multiple parcels, they may be separated during sorting and delivered over different days.
Standard service: home delivery without appointment, delivered to your doorstep (ground floor).
Tracking Your real-time tracking (Predict Service)
On the morning of delivery: you receive an email or SMS providing you with a precise 1-hour delivery window (e.g., 11:15–12:15) as well as your driver’s name.
Map tracking (live-tracking): a link allows you to follow the van live on a map and displays a real-time countdown showing the number of remaining stops before your delivery.
Last-minute changes: via the DPD app or website, you can modify your options (request delivery to a neighbour or a designated safe place such as a shed or garage) up to 30 minutes before the scheduled delivery.
Absence Out during delivery? (Zero Pickup Shop)
In case of absence (and if no safe-place instructions have been given), the parcel returns to DPD’s regional depot. The driver leaves a calling card and you are invited to reschedule a new home delivery on the DPD website. No Pickup Shop.
Large parcel & Oversized — by appointment — from £29.99
Delivery Your ARROWXL home delivery (United Kingdom — Large & Oversized)
Delivery days: Monday to Saturday.
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Standard service: delivery is strictly to the doorstep / kerbside (ground floor). The driver will unload the parcels from the vehicle to the ground, but is not contractually authorised to carry the boxes inside your home, into your garden, or upstairs.
Tracking Your real-time tracking (askAXL Web App)
The day before delivery: you will receive an SMS and an email specifying a 2-hour delivery window.
On the day (askAXL): by opening the askAXL live tracking link, the time slot narrows down to a 30-minute accuracy window. You will also be provided with the names of your delivery team.
Driver pre-call : the delivery driver will call you directly whilst on his way to your property to ensure you are ready and waiting.
Absence Out during delivery?
Return to the local depot: in case of absence, the parcel is returned directly to ArrowXL’s regional freight depot.
Self-service rescheduling: you will instantly receive an SMS or email with a unique booking link, inviting you to select a new convenient home delivery date online.
Delivery Your BJS home delivery (United Kingdom — Standard Delivery)
Delivery days: Monday to Friday (sometimes Saturdays depending on the region).
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Standard service: delivery is strictly to the doorstep / threshold (ground floor). The team will unload the parcels from the vehicle to your front door, but is not contractually authorised to carry the boxes inside your home, into your garden, or upstairs.
Tracking Your tracking & delivery slot
Delivery window: you will receive a notification (SMS/email) the evening before providing a 3-hour delivery window.
Driver pre-call: the delivery team will give you a courtesy call approximately 30 minutes before arrival to ensure you are at home.
Absence Out during delivery?
Return to the local depot: in case of absence, the parcels are returned directly to BJS’s regional freight depot.
Rescheduling: a calling card will be left by the drivers. You are required to log onto the BJS tracking portal to arrange a new convenient home delivery date.
Large parcel — by appointment — £69.99
Delivery Your PREMIUM ARROWXL home delivery (United Kingdom — Large & Oversized)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Saturday.
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): delivery is made directly to the room of your choice. A two-person team will handle and carry your heavy or bulky parcels to the desired location (e.g., upstairs living room, patio, or garden), provided that access is safe and clear.
Tracking Your real-time tracking (askAXL Web App)
The day before delivery: you will receive an SMS and an email specifying a 2-hour delivery window.
On the day (askAXL): by opening the askAXL live tracking link, the time slot narrows down to a 30-minute accuracy window. You will also be provided with the names of your delivery team.
Driver pre-call: the delivery team will call you directly whilst en route to your property to ensure you are ready and waiting.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcel is returned directly to ArrowXL’s regional freight depot.
Self-service rescheduling: you will instantly receive an SMS or email with a unique booking link, inviting you to select a new convenient home delivery date online.
Delivery Your PREMIUM BJS home delivery (United Kingdom — Room of Choice)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Friday (sometimes Saturdays depending on the region).
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): delivery is made directly to the room of your choice. A two-person team will handle and carry your heavy or bulky parcels to the desired location (e.g., upstairs living room, patio, or garden), provided that access is safe and clear.
Tracking Your tracking & delivery slot
Delivery window: you will receive a notification (SMS/email) the evening before providing a 3-hour delivery window.
Driver pre-call: the delivery team will give you a courtesy call approximately 30 minutes before arrival to ensure you are at home.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcels are returned directly to BJS’s regional freight depot.
Rescheduling: a calling card will be left by the drivers. You are required to log onto the BJS tracking portal to arrange a new convenient home delivery date.
Oversized — by appointment — £99.99
Delivery Your PREMIUM ARROWXL home delivery (United Kingdom — Oversized)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Saturday.
No partial delivery: all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): a two-person team will carry your oversized parcels directly to the room of your choice (e.g., upstairs living room, patio, or garden), provided that access is safe and clear.
Tracking Your real-time tracking (askAXL Web App)
The day before delivery: you will receive an SMS and email with a 2-hour delivery window.
On the day (askAXL): the time slot narrows down to a 30-minute accuracy window, and you receive your delivery team’s names.
Driver pre-call: the team will call you directly whilst en route to ensure you are ready and waiting.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcel is returned directly to ArrowXL’s regional freight depot.
Self-service rescheduling: you will instantly receive an SMS or email with a unique booking link to select a new home delivery date.
Delivery Your PREMIUM BJS home delivery (United Kingdom — Oversized, Room of Choice)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Friday (sometimes Saturdays depending on the region).
No partial delivery: all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): a two-person team will carry your oversized parcels directly to the room of your choice, provided that access is safe and clear.
Tracking Your tracking & delivery slot
Delivery window: you will receive a notification (SMS/email) the evening before providing a 3-hour delivery window.
Driver pre-call: the team will give you a courtesy call approximately 30 minutes before arrival.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcels are returned directly to BJS’s regional freight depot.
Rescheduling: a calling card will be left by the drivers. Log onto the BJS tracking portal to arrange a new home delivery date.
2. Our delivery methods in detail
Small parcel — no appointment needed — £29.99
Delivery Your DPD home delivery (Islands & Highlands)
Delivery days: Monday to Friday (sometimes Saturday depending on urban areas).
Multi-parcel (partial delivery): If your order contains multiple parcels, they may be separated during sorting and delivered over different days.
Standard service: home delivery without appointment, delivered to your doorstep (ground floor).
Tracking Your real-time tracking (Predict Service)
On the morning of delivery: you receive an email or SMS providing you with a precise 1-hour delivery window (e.g., 11:15–12:15) as well as your driver’s name.
Map tracking (live-tracking): a link allows you to follow the van live on a map and displays a real-time countdown showing the number of remaining stops before your delivery.
Last-minute changes: via the DPD app or website, you can modify your options (request delivery to a neighbour or a designated safe place such as a shed or garage) up to 30 minutes before the scheduled delivery.
Absence Out during delivery? (Zero Pickup Shop)
In case of absence (and if no safe-place instructions have been given), the parcel returns to DPD’s regional depot. The driver leaves a calling card and you are invited to reschedule a new home delivery on the DPD website. No Pickup Shop.
Large parcel & Oversized — by appointment — from £79.99
Delivery Your ARROWXL home delivery (Islands & Highlands — Large & Oversized)
Delivery days: Monday to Saturday.
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Standard service: delivery is strictly to the doorstep / kerbside (ground floor). The driver will unload the parcels from the vehicle to the ground, but is not contractually authorised to carry the boxes inside your home, into your garden, or upstairs.
Tracking Your real-time tracking (askAXL Web App)
The day before delivery: you will receive an SMS and an email specifying a 2-hour delivery window.
On the day (askAXL): by opening the askAXL live tracking link, the time slot narrows down to a 30-minute accuracy window. You will also be provided with the names of your delivery team.
Driver pre-call: the delivery team will call you directly whilst en route to your property to ensure you are ready and waiting.
Absence Out during delivery?
Return to the local depot: in case of absence, the parcel is returned directly to ArrowXL’s regional freight depot.
Self-service rescheduling: you will instantly receive an SMS or email with a unique booking link, inviting you to select a new convenient home delivery date online.
Delivery Your BJS home delivery (Islands & Highlands — Standard Delivery)
Delivery days: Monday to Friday (sometimes Saturdays depending on the region).
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Standard service: delivery is strictly to the doorstep / threshold (ground floor). The team will unload the parcels from the vehicle to your front door, but is not contractually authorised to carry the boxes inside your home, into your garden, or upstairs.
Tracking Your tracking & delivery slot
Delivery window: you will receive a notification (SMS/email) the evening before providing a 3-hour delivery window.
Driver pre-call: the delivery team will give you a courtesy call approximately 30 minutes before arrival to ensure you are at home.
Absence Out during delivery?
Return to the local depot: in case of absence, the parcels are returned directly to BJS’s regional freight depot.
Rescheduling: a calling card will be left by the drivers. You are required to log onto the BJS tracking portal to arrange a new convenient home delivery date.
Large parcel — by appointment — £119.99
Delivery Your PREMIUM ARROWXL home delivery (Islands & Highlands — Large & Oversized)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Saturday.
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): delivery is made directly to the room of your choice. A two-person team will handle and carry your heavy or bulky parcels to the desired location (e.g., upstairs living room, patio, or garden), provided that access is safe and clear.
Tracking Your real-time tracking (askAXL Web App)
The day before delivery: you will receive an SMS and an email specifying a 2-hour delivery window.
On the day (askAXL): by opening the askAXL live tracking link, the time slot narrows down to a 30-minute accuracy window. You will also be provided with the names of your delivery team.
Driver pre-call: the delivery team will call you directly whilst en route to your property to ensure you are ready and waiting.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcel is returned directly to ArrowXL’s regional freight depot.
Self-service rescheduling: you will instantly receive an SMS or email with a unique booking link, inviting you to select a new convenient home delivery date online.
Delivery Your PREMIUM BJS home delivery (Islands & Highlands — Room of Choice)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Friday (sometimes Saturdays depending on the region).
No partial delivery: to ensure the safety of your bulky items, all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): delivery is made directly to the room of your choice. A two-person team will handle and carry your heavy or bulky parcels to the desired location (e.g., upstairs living room, patio, or garden), provided that access is safe and clear.
Tracking Your tracking & delivery slot
Delivery window: you will receive a notification (SMS/email) the evening before providing a 3-hour delivery window.
Driver pre-call: the delivery team will give you a courtesy call approximately 30 minutes before arrival to ensure you are at home.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcels are returned directly to BJS’s regional freight depot.
Rescheduling: a calling card will be left by the drivers. You are required to log onto the BJS tracking portal to arrange a new convenient home delivery date.
Oversized — by appointment — £149.99
Delivery Your PREMIUM ARROWXL home delivery (Islands & Highlands — Oversized)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Saturday.
No partial delivery: all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): a two-person team will carry your oversized parcels directly to the room of your choice (e.g., upstairs living room, patio, or garden), provided that access is safe and clear.
Tracking Your real-time tracking (askAXL Web App)
The day before delivery: you will receive an SMS and email with a 2-hour delivery window.
On the day (askAXL): the time slot narrows down to a 30-minute accuracy window, and you receive your delivery team’s names.
Driver pre-call: the team will call you directly whilst en route to ensure you are ready and waiting.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcel is returned directly to ArrowXL’s regional freight depot.
Self-service rescheduling: you will instantly receive an SMS or email with a unique booking link to select a new home delivery date.
Delivery Your PREMIUM BJS home delivery (Islands & Highlands — Oversized, Room of Choice)
Delivery timeframe: 4 to 10 working days with mandatory appointment booking.
Delivery days: Monday to Friday (sometimes Saturdays depending on the region).
No partial delivery: all parcels from the same order are grouped together and delivered at the same time.
Premium service (room of choice): a two-person team will carry your oversized parcels directly to the room of your choice, provided that access is safe and clear.
Tracking Your tracking & delivery slot
Delivery window: you will receive a notification (SMS/email) the evening before providing a 3-hour delivery window.
Driver pre-call: the team will give you a courtesy call approximately 30 minutes before arrival.
Absence Out during delivery?
Return to the local depot: in case of absence during the confirmed slot, the parcels are returned directly to BJS’s regional freight depot.
Rescheduling: a calling card will be left by the drivers. Log onto the BJS tracking portal to arrange a new home delivery date.