HOW TO REPORT AN ISSUE WITH YOUR DELIVERY

HOW TO AVOID HAVING TO RESCHEDULE AND POTENTIALLY PAY FOR A SECOND DELIVERY

The best way to avoid this is to provide as much information as possible for the driver. You can insert this information in Delivery Instructions at checkout.

Alternatively, you can send us an email or call us to confirm a date when there will definitely be someone present to sign for the delivery.

Unfortunately we are unable to guarantee that your order can be left in a safe place.

1) I HAVE ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?

2) I WAS NOT IN FOR THE DELIVERY. WILL I HAVE TO PAY FOR THE SECOND DELIVERY?

If you aren't home for delivery, the carrier should leave a calling card or notify you by email or SMS, with instructions on how to rearrange delivery. If your delivery was being handled by our two-man courier, there will be charges applicable for any subsequent attempts. Please us an email in order to reschedule.

3) CAN I CHANGE MY DELIVERY TIMESLOT?

Unfortunately not, as the driver's route has already been planned. You can still call us, and our customer service team will book another date for your delivery. Please keep in mind that you will be charged additional fees for this second delivery.

4) CAN I CHANGE A DELIVERY DATE THAT I HAVE ALREADY AGREED TO?

This will depend on where your items are. Please call our customer service team and we'll do our best to help. Please be aware that if you inform us too late, we will have to reschedule a delivery and you may be charged for the second delivery - this depends on the situation.